Orders placed after 12:00 PM PST on Mondays will begin processing on the next business day (Tuesday). From Tuesday through Friday, the daily processing cutoff time is 2:00 PM PST. Orders placed after this time will begin processing on the following business day.
Orders placed on weekends or holidays will begin processing on the next available business day. Indah does not process or ship orders on Saturdays, Sundays, or observed U.S. holidays.
Most orders include the option to purchase expedited shipping. If you have questions or problems with your shipping information please contact us at info@indahclothing.com.
Indah ships with UPS and USPS for domestic deliveries. Shipping rates are calculated at checkout based on shipping location.
Orders are typically processed within 24 hours after of purchase (excluding weekends).
We offer free shipping on domestic orders over $200, via UPS Ground or USPS Ground.
UPS Ground
A cost-effective domestic shipping service that uses ground transportation to deliver packages within 1–5 business days to most destinations in the contiguous U.S., and up to 10 business days for deliveries to Alaska, Hawaii, and remote areas. Ideal for routine shipments that do not require expedited delivery.
UPS Next Day Air
Depending on the selected service level and destination, delivery times vary:
USPS Priority Mail
Provides faster delivery than First-Class Mail, with arrival typically within 1–3 business days. Includes tracking and insurance. Available based on weight and dimensions or through Flat Rate boxes and envelopes.
USPS Priority Mail Express
An expedited, money-back-guaranteed service offering 1–2 day delivery. Includes tracking, proof of delivery, and up to $100 in insurance coverage.
All international orders are shipped via DHL Global. International order rates ship according to weight and destination. International shipping does not always include taxes & duties. Please note that taxes & duties are the responsibility of the customer. If you have questions please reach out to us at info@indahclothing.com.
International Returns
International customers are responsible for return shipping costs and return labels. To initiate a return, please contact us at info@indahclothing.com. Please read return/exchange instructions below before initiation your return.
Please note: Sale items are final sale.
Claims for Lost or Stolen Packages
To receive a refund or replacement for a lost or stolen package, please contact info@indahclothing.com to initiate a claim.
Please allow up to 7 business days for claim processing. A replacement or refund will be issued once your claim is fully processed.
Important: Once your claim is submitted, please confirm with us via email so we can proceed.
Customers requesting a replacement must verify both billing and shipping addresses before the replacement order can be sent.
Indah does not offer refunds for shipping delays caused by the shipping carrier (UPS, USPS, DHL). This includes and is not limited to holds, reroutes, or delivery interruptions. Service guarantees may not apply in certain situations such as severe weather or other events beyond our control.
We want you to feel absolutely beautiful and confident in your Indah pieces. Each garment is handmade with love in Bali and we pour our hearts into creating treasures that last. Because of this, we ask that you treat your Indah with the same care when trying on or returning.
PLEASE READ ALL BELOW TABS CAREFULLY BEFORE ORDERING/RETURNING
You may return unworn items with tags attached within 21 days of delivery. Once your return arrives safely back to us, your refund will be processed to your original payment method - usually within 10 business days.
All sale items are final sale. However, if you purchased your Indah within 5 days prior to a sale we are happy to honor the price adjustment. Price-matched orders are then treated as final sale. Orders purchased with a discount code are not considered final sale unless otherwise noted in promotional email/post/SMS.
During promotional events, pieces are offered at exclusive reduced pricing. To preserve the integrity of these limited-time offers, discounts and promotional codes cannot be combined or stacked.
We don’t do traditional exchanges anymore — instead, you’ll receive store credit for the value of your returned item. That way, you can choose the perfect new piece at your own pace. You’ll receive store credit once your return has been inspected and accepted.
Because our pieces are delicate and handmade, please be mindful when trying them on:
Part of the magic of INDAH is that each piece is handmade by skilled artisans. Due to the handcrafted nature of our garments, slight variations and imperfections are part of what makes every piece unique and special. However, if you believe your item has a manufacturing defect, we're here to help.
If you believe you have received a faulty item, please contact our Customer Service team as soon as possible (info@indahclothing.com) and provide your order number along with clear photos of the issue.
We offer a 5-week warranty against manufacturing defects from the date your order is delivered. Once reviewed, our team will assess the issue and determine an appropriate resolution, which may include a replacement, store credit, or refund.
Claims submitted more than 5 weeks after delivery will generally be considered the result of normal wear and tear, accidental damage, improper care, or misuse and will not be eligible for replacement or reimbursement.
INDAH reserves the right to request that the item be returned for inspection before a refund, replacement, repair, or store credit is issued.
Initiate A Return
Before initiating your return please thoroughly review the tabs above. Once you are familiar with our Return policy & directions please visit this link or use the button below. You will be provided with authorization and a free return shipping label (for US orders). Please do not post your items without approval through our returns portal. If you have any questions about your order or our return policy please get in touch with us at info@indahclothing.com.
Is there something else we can assist you with? We would love to hear from you! Contact us at info@indahclothing.com.
