Orders placed after 12:00 PM PST on Mondays will begin processing on the next business day (Tuesday). From Tuesday through Friday, the daily processing cutoff time is 2:00 PM PST. Orders placed after this time will begin processing on the following business day.
Orders placed on weekends or holidays will begin processing on the next available business day. Indah does not process or ship orders on Saturdays, Sundays, or observed U.S. holidays.
Most orders include the option to purchase expedited shipping. If you have questions or problems with your shipping information please contact us at info@indahclothing.com.
Indah ships with UPS and USPS for domestic deliveries. Shipping rates are calculated at checkout based on shipping location.
Orders are typically processed within 24 hours after of purchase (excluding weekends).
We offer free shipping on domestic orders over $200, via UPS Ground or USPS Ground.
UPS Ground
A cost-effective domestic shipping service that uses ground transportation to deliver packages within 1–5 business days to most destinations in the contiguous U.S., and up to 10 business days for deliveries to Alaska, Hawaii, and remote areas. Ideal for routine shipments that do not require expedited delivery.
UPS Next Day Air
A guaranteed, time-definite service for urgent shipments. Depending on the selected service level and destination, delivery times vary:
USPS Priority Mail
Provides faster delivery than First-Class Mail, with arrival typically within 1–3 business days. Includes tracking and insurance. Available based on weight and dimensions or through Flat Rate boxes and envelopes.
USPS Priority Mail Express
An expedited, money-back-guaranteed service offering 1–2 day delivery. Includes tracking, proof of delivery, and up to $100 in insurance coverage.
All international orders are shipped via DHL Global. International order rates ship according to weight and destination. International shipping does not always include taxes & duties. Please note that taxes & duties are the responsibility of the customer. If you have questions please reach out to us at info@indahclothing.com.
International Returns
International customers are responsible for return shipping costs and return labels. To initiate a return, please contact us at info@indahclothing.com. Please read return/exchange instructions below before initiation your return.
Please note: Sale items are final sale.
Claims for Lost or Stolen Packages
To receive a refund or replacement for a lost or stolen package, please contact info@indahclothing.com to initiate a claim.
Please allow up to 7 business days for claim processing. A replacement or refund will be issued once your claim is fully processed.
Important: Once your claim is submitted, please confirm with us via email so we can proceed.
Customers requesting a replacement must verify both billing and shipping addresses before the replacement order can be sent.
Indah does not offer refunds for shipping delays caused by the shipping carrier (UPS, USPS, DHL). This includes and is not limited to holds, reroutes, or delivery interruptions. Service guarantees may not apply in certain situations such as severe weather or other events beyond our control.
We are happy to provide free returns on all pieces that are unworn, with tags attached. We love our Indah family, and we want you to find your perfect Indah pieces.
If you are not 100% satisfied with your purchase, you may return or exchange your pieces within 21 days of your purchase date. After this window has passed you may return your item for store credit only (must be within 30 days of the purchase date).
We are not able to process returns after this 30 day window.
Only full-priced items are eligible for returns or exchange (full-price items purchased with a discount code are eligible for return/exchange unless otherwise noted in promotional email).
All items must be unworn, and in original condition with tags attached. Please carefully review 'Important Directions for Returns/Exchanges' below BEFORE trying on your pieces.
Your refund will be issued to the same card or method of payment used at the time of purchase. Sale items are final sale. This does not include full price items purchased with a discount code unless otherwise stated on product page or in marketing materials.
When a return is initiated through the portal, customers will receive a prepaid USPS Ground shipping label via email.
Return shipments are sent via USPS Ground and typically arrive within 5–7 business days.
Refunds are issued 1–3 business days after the return is received and processed.
Items submitted through the return portal must match the contents of the return package exactly. Example: A Bongo Top, Domino Print, Size Medium is selected for return - this exact item must be in the package. Items not listed in the return portal that are included in the return parcel will be returned to the customer.
Exchanges are initiated through the portal and include a prepaid USPS Ground shipping label. Once received and inspected, our warehouse will fulfill the exchange within 24 hours.
Items submitted through the return portal must match the contents of the return package exactly. Example: A Bongo Top, Domino Print, Size Medium is selected for return - this exact item must be in the package. Items not listed in the return portal that are included in the return parcel will be returned to the customer.
Items submitted through the return portal must match the contents of the return package exactly. Example: A Bongo Top, Domino Print, Size Medium is selected for return - this exact item must be in the package. Items not listed in the return portal that are included in the return parcel will be returned to the customer.
Multiple Orders in One Return Package
You may return multiple orders in one package; however, items must be clearly separated and labeled by order number. If returning more than three orders, please use a separate shipping envelope.
Handling Garments/Directions of use:
Our clothing is 100% Hand Made in Bali. Our products are delicate and require the utmost care when trying on.
Here are a few things to consider when trying on our handmade delicate garments:
Any damaged items that do not pass inspection upon return to our warehouse will be returned to sender and will not be eligible for full refunds or exchanges.
If you receive a damaged or defective item, please contact info@indahclothing.com and include:
Our customer service team will assess the item and provide a replacement. If the item is out of stock, store credit will be issued. To qualify for a replacement, the item must fall within the 30-day return window.
Initiate A Return
To initiate a return or exchange, please read IMPORTANT DIRECTIONS For Returns/Exchanges above. Once familiar with Returns/Exchanges directions please visit this link or use the button below. You will be provided with authorization and a free return shipping label. Please do not post your items without approval through our returns portal. If you have any questions about your order or our return policy please get in touch with us at info@indahclothing.com.
Is there something else we can assist you with? We would love to hear from you! Contact us at info@indahclothing.com.
